apk3x Privacy Policy
The security of your personal information is our top priority. Learn how apk3x collects, uses, and protects your data.
1. Introduction
apk3x ("we", "us") operates a safe and reliable online gaming platform for Bangladeshi players. This privacy policy explains what information we collect when you use the apk3x website (apk3x.cam) and related services, why we collect it, how we store it, and in what circumstances we may share it with third parties.
By using our platform, you are agreeing to the terms of this privacy policy. If you disagree with any part of this policy, we ask that you stop using our services and contact our support team.
This policy should be read alongside the Terms and Conditions, and together both documents form the agreement between you and apk3x.
2. Information We Collect
apk3x collects the following types of information to provide proper service, ensure security, and meet legal obligations:
2.1 Registration and Identity Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
- Residential address and nationality
2.2 Identity Verification (KYC) Information
- Copy of National ID (NID) or passport
- Proof of residence (such as a utility bill or bank statement)
- Documents confirming ownership of the payment method
2.3 Financial Information
- Deposit and withdrawal transaction details
- Payment methods used (bKash, Nagad, Rocket, Upay, bank account)
- Wallet balance and bonus history
2.4 Technical and Usage Information
- IP address, device information, and browser type
- Time spent on the platform and activity logs
- Information obtained from cookies and similar tracking technologies
- Gaming history and betting patterns
3. Purpose of Data Collection
We use your information only for specific, lawful, and transparent purposes. apk3x processes your information for the following reasons:
- Account Management: Handling registration, login, and account security.
- Age and Identity Verification: Ensuring that only individuals aged 21 or older can use the platform.
- Transaction Processing: Carrying out deposits, withdrawals, and bonus-related activities.
- Customer Support: Resolving issues through 24/7 live chat.
- Fraud Prevention: Detecting suspicious activity and protecting accounts.
- Responsible Gaming: Analyzing gaming behavior to identify risks of excessive play.
- Service Improvement: Enhancing platform performance and user experience.
- Legal Compliance: Adhering to applicable laws and regulations.
- Communication: Keeping you informed about important updates, policy changes, or special offers.
4. Data Storage and Security
apk3x applies industry-standard technical and organizational measures to protect your information. The key elements of our security framework are outlined below:
4.1 Encryption
All data transmissions on our platform are secured using SSL/TLS encryption technology. Passwords and sensitive financial information are encrypted using strong hashing algorithms before being stored.
4.2 Access Control
Access to your information is restricted to authorized apk3x staff who require it to carry out their respective responsibilities. All staff are bound by strict confidentiality agreements.
4.3 Retention Period
Your information may be retained for as long as your account is active and, where required by law, for a defined period after account closure. Transaction records may be kept for a longer period under Anti-Money Laundering (AML) regulations.
4.4 Data Breach Response
In the event of a data breach, we will notify affected users by email within the timeframe required under applicable law and will take the necessary remedial steps.
5. Sharing Information with Third Parties
apk3x never sells or commercially transfers your personal information. However, sharing information with certain third parties may be necessary for operational purposes in specific circumstances:
- Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to verify transactions.
- Identity Verification Services: Trusted verification providers are engaged to complete the KYC process.
- Game Providers: Pragmatic Play, PG Soft, JILI, Spribe, and other game software providers may process the minimum information required to deliver their services.
- Legal Authorities: Information may be disclosed to government agencies pursuant to court orders, investigations, or applicable law.
- Fraud Prevention Agencies: Information may be shared as part of cybersecurity and anti-money laundering activities.
All third parties are contractually obligated to comply with apk3x's privacy standards.
6. Cookies and Tracking Technologies
The apk3x website uses cookies and similar technologies to improve your browsing experience and ensure platform functionality.
6.1 Essential Cookies
These cookies are essential for the platform's core functions — such as maintaining login sessions, validating security tokens, and saving the betting slip. They cannot be disabled.
6.2 Performance Cookies
These cookies help analyze how users interact with our platform, allowing us to improve the quality of our service. This information is generally collected in aggregate form.
6.3 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may prevent certain platform features from working properly.
7. Your Rights
As an apk3x user, you have the following rights over your personal information:
- Right of Access: The right to request what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances, though this may not be possible where legal obligations apply.
- Right to Restrict Processing: The right to request that processing of your information be limited in specific cases.
- Right to Data Portability: The right to request a copy of your information in a machine-readable format.
- Opt-Out of Marketing Communications: The right to request that promotional communications be stopped.
To exercise any of the above rights, contact our support team via live chat or email at [email protected].
8. Protection of Minors' Privacy
apk3x is intended for individuals aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at registration and is confirmed through the KYC process.
If we become aware that a minor has registered, we will immediately close that account and delete all associated information. If you suspect that a minor is using our platform, please contact us at [email protected].
9. International Data Transfers
apk3x's servers and game infrastructure may be located in various countries. Some data may be processed or stored outside Bangladesh. In such cases, we ensure that data transfers are carried out with appropriate safeguards and that applicable data protection standards are maintained.
All international partners contracted with us are committed to complying with apk3x's privacy standards and are bound by data processing agreements.
10. Responsible Gaming and Data Use
apk3x analyzes information related to your gaming behavior as part of our responsible gaming program. Through this we are able to:
- Identify signs of problematic gaming behavior.
- Effectively apply self-exclusion and deposit limit features.
- Offer support where needed.
This information is never sold to third parties and is used solely for the purpose of player protection. To learn more about responsible gaming, visit our Responsible Gaming page.
11. Policy Changes
apk3x reserves the right to update this privacy policy from time to time. When significant changes are made:
- The "Last Updated" date at the top of the policy will be updated.
- A notification will be sent to your registered email address.
- You will be informed of significant changes when you log in to the platform.
Continued use of the platform after any changes will be considered your acceptance of the updated policy. We encourage you to visit this page regularly.
12. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support in Bengali — use the live chat option on the platform.
Our privacy team will review your request and respond within a reasonable time. For data-related requests, we may need to verify your identity.
For other important documents related to this policy, see: Terms and Conditions and Responsible Gaming.